Shipping policy

Shipping & Delivery

We aim to dispatch orders quickly and provide clear information about the delivery service selected at checkout.

Delivery Area

We currently deliver to Great Britain only (England, Scotland and Wales).

We do not currently deliver to Northern Ireland.

Orders placed with a Northern Ireland delivery address will be cancelled and fully refunded.

Dispatch Times

Our order cut-off time is 1:00pm Monday to Friday.

Orders placed before 1:00pm on a working day will normally be dispatched on the same working day.

Orders placed after 1:00pm, or on a weekend or public holiday, will normally be dispatched on the next working day.

For our dispatch purposes, working days are Monday to Friday, excluding applicable public holidays.

During particularly busy periods or circumstances outside our reasonable control, dispatch may occasionally take longer. If a significant delay affects your order, we will contact you where appropriate.

Great Britain Standard Delivery

Royal Mail Tracked 48 = £2.99  

Royal Mail Tracked 48 provides tracking to the delivery point.

Royal Mail currently aims to deliver Tracked 48 items within 2 to 3 working days after dispatch.

This is a delivery aim and is not a guaranteed delivery service.

Delivery aims may vary for certain postcodes and may occasionally be affected by circumstances outside Royal Mail's or our reasonable control.

Tracking information will be provided where available.

Great Britain Premium Delivery

Royal Mail Special Delivery Guaranteed by 1pm

Shipping: £9.99

Royal Mail Special Delivery Guaranteed by 1pm provides full tracking and photo and signature confirmation on delivery.

Subject to Royal Mail's service conditions, acceptance times and postcode restrictions, Royal Mail guarantees delivery by 1:00pm on the next working day.

Certain postcode areas have later or extended delivery times and are excluded from the standard 1:00pm next-working-day guarantee.

Saturday delivery is not included in the standard service unless the appropriate Saturday Guaranteed service applies.

Please note that our 1:00pm order cut-off and Royal Mail's own acceptance cut-off are separate.

Selecting Special Delivery does not guarantee same-day dispatch if your order is placed after our order cut-off time.

Delivery Estimates

Any delivery timeframe shown on Gauge18 is an estimate unless a specific delivery service is expressly described as guaranteed.

Royal Mail Tracked 48 delivery times are estimates and are not guaranteed.

Royal Mail Special Delivery Guaranteed by 1pm is subject to Royal Mail's own terms, postcode restrictions and acceptance requirements.

We cannot guarantee the performance of a third-party postal or delivery service.

However, this does not affect your statutory consumer rights or our legal responsibility for your order.

Unless a different delivery period has been agreed with you, goods will be delivered without undue delay and normally within 30 days of the contract being made, as required by UK consumer law.

 

Delayed or Lost Orders

If your order has not arrived within the expected delivery timeframe, please contact us at:

info@gauge18.com

Please include your order number.

We may investigate the delivery with Royal Mail and may ask you to allow a reasonable period for the carrier to complete delivery.

Royal Mail has its own timeframes for determining when an item may be treated as lost for postal compensation purposes.

These Royal Mail claim timeframes do not limit your statutory rights against Gauge18.

If an order is confirmed as lost, or if we are otherwise required to do so under UK consumer law, we will arrange an appropriate replacement or refund.

Please see our Returns & Refunds Policy for further information.

Responsibility for Your Order

Where Gauge18 arranges delivery, your order remains at our risk until it comes into the physical possession of you or a person identified by you to receive it, subject to UK law.

If your parcel is lost, delivered incorrectly or damaged before delivery, please contact Gauge18 at:

info@gauge18.com

We will investigate the matter with the delivery provider where necessary.

You do not need to make a compensation claim directly against Royal Mail for an order that we arranged to deliver to you.

Damaged Deliveries

If your parcel arrives with visible external damage, please take photographs of the packaging before opening it where reasonably possible.

Please inspect the contents and contact us promptly if an item is damaged or missing.

Where possible, please provide:

- your order number;
- photographs of the external packaging;
- photographs of any damaged item; and
- a brief description of the problem.

You are not required to refuse or leave a parcel unopened in order to preserve your statutory rights.

Please see our Returns & Refunds Policy for further information.

Incorrect Delivery Address

Please check your delivery address carefully before completing your order.

If you notice an error, contact us as soon as possible at:

info@gauge18.com

We will try to amend the address if the order has not yet been dispatched, but we cannot guarantee that an address can be changed once the order has entered the dispatch process.

If an order is returned to us because an incorrect or incomplete delivery address was supplied, please contact us so that we can discuss redelivery or any refund that may be due.

Additional postage may apply where an order needs to be sent again because an incorrect or incomplete address was provided by the customer, except where UK consumer law requires otherwise.

Contact Us

If you have any questions about delivery or an order, please contact:

Email: info@gauge18.com